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Maintenance
CHRISTMAS CLOSURE - December 24th 2021 to January 3rd 2022
During this time ALL emergency maintenance requests for Government owned properties can be phoned through to our after hours number: 1300 163 175.
During this time ALL emergency maintenance requests for Privately Leased properties need to be reported directly to the leasing agent as per your residential tenancy agreement.
All other non-emergency maintenance can be lodged online and will be addressed from the 4th January 2022
REPORTING MAINTENANCE
To report maintenance at your property please refer to the information below.
*** Emergency maintenance is when your immediate health, safety or security is at risk or damage to the property is likely eg; raw sewage, live exposed wiring, flooding. Please take all necessary actions to ensure your safety and mitigate damage/loss, i.e. turn water off. ***
The online maintenance request form is the preferred method of reporting maintenance, however, you can if necessary also report general maintenance by telephone on 1800 182 032 & press option 1 for the Government Employee Housing Help Desk. Out of Hours Emergency (5pm – 8am, weekends and Public Holidays) Maintenance should be reported to 1300 163 175. The Help Desk is available 24/7, however, calls outside of business hours (Mon - Fri 8am - 5pm) should be made to this number only when reporting emergency maintenance. **Please note that all calls to the Helpdesk outside of business hours (Mon-Fri 8am-5pm) are treated as an emergency and incur a high "call out" fee, which will be on charged to the tenant if the maintenance is not an emergency** | ||
|---|---|---|
| Please note that maintenance reporting is the same for government owned and leased UNLESS this is an out of hours emergency | ||
| Your house ID can be found in your Section 48 / Residential Tenancy Agreement | ||
| Issue | Hours | Action |
| General Maintenance | 24/7 | |
| Emergency Maintenance | 8am - 5pm Mon - Fri | Submit online form |
Government Owned Out of Hours Emergency Maintenance | 5pm - 8am | Phone 1300 163 175 |
Private Rental Out of Hours Emergency Maintenance | 4pm - 8am | Phone owner or Leasing Agent of the property - owner/agent details located in the Section 48 of your Lease Agreement AND for our records only, submit a maintenance request online confirming this has been reported to the owner/agent Submit online form |