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Maintenance

REPORTING MAINTENANCE

To report maintenance at your property please refer to the information below.

*** Emergency maintenance is when your immediate health, safety or security is at risk or damage to the property is likely eg; raw sewage, live exposed wiring, flooding. Please take all necessary actions to ensure your safety and mitigate damage/loss, i.e. turn water off. ***

The online maintenance request form is the preferred method of reporting maintenance, however, you can if necessary also report general maintenance by telephone on 1800 182 032 & press option 1 for the Government Employee Housing Help Desk.

The Help Desk is available 24/7, however, calls outside of business hours (Mon - Fri 8am - 5pm) should be made to this number only when reporting emergency maintenance.

**Please note that all calls to the Helpdesk outside of business hours (Mon-Fri 8am-5pm) are treated as an emergency and incur a high "call out" fee, which will be on charged to the tenant if the maintenance is not an emergency**

Please note that maintenance reporting is the same for government owned and leased UNLESS this is an out of hours emergency
Your house ID can be found in your Section 48 / Residential Tenancy Agreement
IssueHoursAction
General Maintenance24/7

Submit online form

Emergency Maintenance 8am - 5pm 
Mon - Fri

Submit online form
Then phone: 1800 182 032 select option 1
This is to ensure your emergency has been flagged

Government  Owned

Out of Hours Emergency Maintenance

5pm - 8am
Mon - Fri
Weekends
Public Holidays

Phone 1800 182 032 choose option 1

Private Rental

Out of Hours Emergency Maintenance

4pm - 8am
Mon - Fri
Weekends
Public Holidays

Phone owner or Leasing Agent of the property - owner/agent details located in the Section 48 of your Lease Agreement AND for our records only, submit a maintenance request online confirming this has been reported to the owner/agent Submit online form