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COVID-19 Response

Like many other services and organisations around the state, we are responding as best as we can to the COVID-19 pandemic.

While the situation is rapidly changing, we are working hard to minimise disruptions to services and continue the delivery of essential infrastructure projects across South Australia.

Public transport services

We are working closely with public transport service providers to minimise the impacts of COVID-19, but some changes to schedules and services have been unavoidable.

We apologise to our customers for any inconvenience this may cause. To ensure disruption to services is kept to an absolute minimum we are implementing a range of responses. Rosters are being managed to maximise staff availability to avoid any further changes to services. However, if modifications to scheduled services are required these are planned to minimise changes during peak times to reduce inconvenience to passengers. Our service providers have also introduced new practices to reduce the risk of the virus spreading amongst their staff.

All public transport users are encouraged to regularly visit adelaidemetro.com.au to keep up to date with any changes to their service and to plan their journey ahead of time.

Passengers are reminded to stay home if they feel unwell and to social distance where possible when using public transport. Passengers are also required to wear a face mask while on board or waiting at a stop or station.

Cleaning schedules have also been increased across all public transport modes in response to the pandemic, with a focus on high-contact surfaces including handrails, validators and push buttons to help stop the spread of COVID-19.

Service SA customer service centres

The latest Omicron outbreak has created some additional challenges for our frontline customer service staff, including at our Service SA locations across the state.

With the safety of our staff and customers our top priority, we have been required to introduce occasional temporarily closures of some customer service centres due to the impact of COVID-19 on staffing levels.

When this has been required, we re-open centres as quickly as we safely can.

Customers are reminded that many Service SA services can be easily completed online at  service.sa.gov.au.

Please check the Service SA website at service.sa.gov.au for the latest information on opening hours.

Community engagement and projects

While social distancing requirements may have restricted our ability to conduct face-to-face community sessions and meetings, community engagement remains an integral part of project planning and delivery.

We are continuing to engage with communities throughout South Australia online, via mail and over the phone, to ensure everyone can still have their say to help shape the planning and delivery of projects that affect them.

Our projects support thousands of jobs state-wide, providing important employment opportunities and stability for the economy at this crucial time.

By working closely with all our project partners and alliances, we have been able to minimise the disruption to projects and ensure we can continue to safely roll out vital infrastructure, including many new and upgraded roads, rail projects, schools and hospitals.

For more on a project near you, visit dit.sa.gov.au/infrastructure.