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Connect - 18 September 2020
Message from the Chief Executive
New customer-focused operator for Adelaide Metro train services
Following a competitive tender process Keolis Downer Pty Ltd has signed on to operate the Adelaide Metropolitan Passenger Rail Network from the end of January 2021.
Keolis Downer has an exceptional track record of running successful, customer-focused public transport systems across Australia and around the world.
Over the initial eight years of the contract, the Department and Keolis Downer will partner to deliver better, safer and more frequent train services, modernise the system and help to increase public transport patronage.
Co-locating for improved efficiency
As I said in my video message this week, office based team members in the CBD are being progressively relocated in a project to ‘restack’ our office accommodation. This major logistics operation has been ramped up, with the relocation of 300 staff across multiple buildings over the past two weekends.
The final moves will be completed in coming weeks. By the time this project is completed around 500 staff located in six buildings will have moved to their new location with minimal impact to business continuity.
This has been no easy feat. I would like to thank all of the team members involved in the management of this exercise for their thorough approach and the care and attention they have shown. These moves bring teams with shared objectives closer together, helping us to better interact and work more productively.
Contactless ticket checks commence
In line with our commitment to taking appropriate safety steps to continue to manage COVID-19 across all of the government functions our department is responsible for, SAPTA has modified ticket check activities to align with health and safety guidance.
Customers are now encouraged to ‘self-serve’ the swipe of their metroCARD when asked to assist with a ticket check.
Showcasing Rail Care greening work
Did you see ABC’s Gardening Australia segment last week about the Rosetta Street Greening work delivered by the department’s Rail Care team, volunteers, and the City of Charles Sturt?
Our Rail Care team works closely with around 30 volunteer groups across metropolitan Adelaide to care for gardens and help manage graffiti around our train stations and tram stop precincts.
The Rosetta Street Greening project is one of our larger Rail Care volunteer groups, with around 15 people that undertake monthly working bees.
If you missed it, you can watch it on ABC iview (Series 31 Episode 26).
Left: A garden bed at Rosetta Street.
Finding solutions for our community
Earlier this year a group of residents living near a rail pedestrian crossing in Warradale raised concerns about the impact of audible alarms installed earlier this year to comply with safety standards. A team from SAPTA, Transport Project Delivery and Engagement teams were tasked with working together to address resident concerns without compromising safety standards for pedestrians crossing the rail line at this location.
The safety standards with which the department must comply are stringent, so this was no simple matter. The team engaged an acoustic engineer, explored alternative solutions for a sound barrier, then organised a trial and commissioned independent testing of the before and after results. This took some imaginative thinking and several months of persistent, methodical effort.
The residents concerned were kept informed and engaged throughout this process. Recently an appreciative email arrived from a local resident thanking those involved for the help in this matter. To quote the resident: “The recently erected fence is certainly making a difference... We are able to sleep well again, which is terrific!”
It is a great credit to all involved that we have arrived at a point where the concerned community members have acknowledged the efforts of the team and the effectiveness of the solution they developed.
Above: The fence installed at the rail pedestrian crossing in Warradale in response to resident group concerns.
This week’s flashback is of a crowd and train at Wayville Showgrounds Station in 1938.
The Show has been held in a number of locations since its inaugural event in 1840, including the Jubilee Exhibition Building Grounds and Oval on North Terrace which we featured in last week’s Friday Flashback. The Royal Adelaide Show moved to its current location at the Wayville Showgrounds in 1925, with many attendees using the site’s station until it was closed in the 1960s.
This week would have seen the conclusion of the 2020 Royal Adelaide Show, which was cancelled to reduce the spread of COVID-19. This has happened for only four other reasons in the Royal Agricultural and Horticultural Society’s long history (being established in 1839, almost 100 years before this photo was taken). These previous disruptions were due to the Victorian Gold Rush in 1852, WWI, the 1919 Spanish Flu Pandemic and WW2.